Additional card holder not added


I’ve just applied for and been issued with a Virgin Credit Card (0% one) but they say they “are not able to add your additional cardholder at the moment”. There is a number to call “if I wish to discuss this” but I really don’t want to fight my way through a call centre.

Any ideas why or if they’ll be automatically added in the near future? Never had a problem in the past, always had two cards, but haven’t applied for a new one for a few years, are there new restrictions/checks?


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