Electricians, plumbers, assemblers and all-round handymen are being offered the chance to list on a tradespeople directory launched by Amazon.
The new service, called Amazon Home Services, will pit the tech giant against the likes of TrustATrader and Checkatrade in the bid to win custom of those installation or assembly support.
Customers buying more than 4 million products on Amazon, ranging from TVs and household appliances to garden furniture and exercise equipment, can now hire an expert helping hand during checkout.
Tradespeople listed on Amazon’s new directory are background checked and required to carry any applicable insurance and licenses
The service has been available in the the US since 2015 but has only just been rolled out to the UK public this month.
Tradespeople can apply to sell professional services directly to Amazon customers in their area through Amazon’s dedicated website.
Scott Webster, general manager of Amazon Home Services Europe, said: ‘Following our successful launch in the US, customers have told us they love the convenience and peace of mind that comes with trusted, professional installation of their products.’
Applicants are screened through a combination of interviews and reference checks. Those who made the cut are required to carry necessary licensing and insurance before entering a customer’s home.
They have access to an accompanying app allowing them to view jobs in their area and choose those that fit their schedule.
When a customer purchases a service on the platform, Amazon assigns jobs based on providers pre-defined areas, skills and coverage.
Available services currently on Amazon
Home Theatre Specialist
There is no sign-up, subscription or lead fees. Tradespeople listed on the directory pay a revenue share for completed jobs based on the service type and final service price.
Amazon takes a 20 per cent cut from sales up to £1,000. The levy on higher amounts is scaled down to 15 per cent.
To put this into context, rival firm TrustATrader only charges a subscription fee of £838 (£699 plus VAT) – which can be broken down into installments.
Checkatrade membership starts from £83.99 (£69.99 + VAT) per month.
On the customer end, Amazon offers a guarantee on all service purchases. If customers are not satisfied at the end of their service, the firm said it could ask the handyman to rectify the issue at no additional cost or issue a refund.
Each service comes with a pre-defined scope of work and upfront pricing.
Customers can add pre-packaged services to their baskets with just a few clicks and are only charged when the service is completed.
Like Amazon’s core propositions, reviews will also be a big feature of the new service. Customers will be able to rate and comment on their experiences after the work has been completed. No special sign up or subscription is required to read reviews and ratings.
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