Amazon return dispute, will I lose?


Not a consumer issue per say but I returned something to Amazon and they claim there was a missing item so refusing to refund order but its more complicated than that, I spoke multiple times to CS by chat who told me they had it and were just waiting for it to be scanned it and a refund would be generated but 2 of the chats in particular confirmed a refund would be issued for certain as it was in last stages of return.

The problem now is as the month return window has passed the tracking numbers have been cancelled by Amazon but I still have them shown as returned to seller in their own tracking just not the third party one.

So with screenshots of them plus the emails from CS saying a refund will be issued will I win or lose? Im just panicking as the courier website no longer accepts the tracking I will fail.

Paid for by credit card and amount just over £100


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