Anyone else had this with Sainsburys?


I know Sainsburys credit cards have been having a few issues recently.

Does that include updating the CRA’s?

On 29th June I paid off my credit card with them, and closed it.

My new report on clearscore was available today and the Sainsburys card is still showing as Open, with a balance of £976 and it says the info was last updated on 6th June

Has this happened with anyone else?
Do I just wait and it’ll update eventually or do I need to contact them?

Asking here first as last time I called them it took them 40 minutes to answer

Mortgage starting balance £231,000
Mortgage after Year 1 £225,000
Mortgage after Year 2 £218,000



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