Yes i did and this is the response
“Although the credit agreements are held by the credit reference agencies, the owner of the information continues to be the financial institution, and not the credit reference agency. The credit reference agencies are unable to amend or delete information, unless they have been advised to do so directly from the data owner”
While I appreciate the concerns that you!!!8217;ve raised, I!!!8217;m unable to uphold your complaint.
Please note that this is my final response. If you!!!8217;re unhappy with my response, you have the right to refer your complaint to the Financial Ombudsman Service free of charge. Although there are time limits for referring your complaint to the Ombudsman, we will consent to the Ombudsman considering your complaint even if you refer the complaint outside the time limits.