Barclaycard dispute and complaints procedure?

Quick question, I hope!

I have been in dispute with Barclaycard regarding a charge made to my dear old dad’s account (I have power of attorney). Today, the disputes department finally accepted responsibility and agreed to refund the charge. But only if I closed the complaint I raised!

Is this the usual practice?! It feels like they have held me to ransom.

So… I agreed to close the complaint on the proviso that if the refund doesn’t materialise (and I’ve had false promises in the past) then I’ll raise another complaint. I also asked for the resolution to be sent to me in writing.

Any thoughts? The refund should take 5 working days, fingers crossed.

Source link