Under EU rules, airlines must pay compensation for cancelled or heavily delayed flights, but how much you’re entitled to depends on the flight you booked and the amount of time you’ve been delayed by.
Airlines often try to wriggle out of paying, but you should persevere.
This is Money has written a step-by-step guide to explain when you’re entitled to compensation, how to claim it and what to do if your claim is rejected to help make sure you get the compensation you deserve.
The guide also includes a template letters for you to use.
You can skip straight to the guide here.