Cancelling pending transaction / Refund

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I got a question !

I paid with my credit card flooring for above £1000. A transaction is still pending and I called the store (I bought it directly in the store) today asking for cancellation as we changed our mind. They agreed with that but demanded 25% of the price instead. They also said they are going to call me later on today and get me the refund. How does it work ? I paid in person for the goods and he said that we can sort it everything on the phone. However how they are going to refund me the money that are still marked as pending transaction on my credit card ? Any idea what I can do in that case ??

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