Car insurance – forgotten accident


I made a claim on my car insurance in January when I was in an accident, and my car had a significant amount of repairs paid for by my insurers. Now my car insurance is up for renewal and the renewal quote is lower than last year stating I still have my 2 years no claims and I haven’t made any claims this year even though I don’t think I have any sort of no claims protection. Even when I go on the website in the ‘my claims’ section my accident which was previously there has disappeared. It’s like the insurers have completely forgotten about me being in accident. Am I allowed to accept their renewal even though I have been in an accident as they are the ones who have got their facts wrong?


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