Company vehicle hit car-my ins. co say I should chase??


Hello all.
A good friend of mine had somebody in a company car bump in to their car today. The girl took the car details, name of company and the driver’s name but when she rang her own insurance company (she is fully comprehensive), they advised her to ring the company’s car insurance to get their details and for her to ring them?

Is this correct or should her insurance do the chasing here, please?



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