Hi everyone, I am a long time reader of the forums but this is my first time posting.
Virgin credit cards made an error on my 0% credit card and they were taking interest out of my payments when they shouldn’t have. I complained, they looked into it and now offering the following
all interest has been refunded and this will reduce my balance (this is already done).
To cover the period I was without funds they calculate compensation at 8% giving a figure of £78.56. They deduct 20% tax of this which is £15.71
On top of the above they are offering a one off payment of £25 as a gesture of goodwill. It does not state but I imagine they will tax this too?
Overall I will receive 103.56 less tax, so just over £80.
I am not a greedy person, but on the other hand I don’t want to let them get away with it too easily either.
I had a frankly awful customer service experience with their representative, the lady over the phone was not helpful at all, she showed no sympathy whatsoever, when I realized I was being overcharged several hundred pounds and called them to work find out why. She kept telling me that I made a late payment and so the promotional 0% rate has been removed and that was that.
So I just wanted to ask what everyone’s opinion is, should I just take what is offered and shut up, or do I take it to the FSCS / ombudsman to try and get a bit more compensation out of them.