Credit balance refund taking forever!


Hi all, I’m getting increasingly impatient with my Creation Credit card which is in credit by £11k.

I made a BT (0%) and a DD was paid also, I requested the money to be transferred to my current account but they insisted the BT amount must be returned to credit card (lucky no fee). This has taken a few emails and couple of phone calls and coming up 4 weeks now it’s getting ridiculous! I’ve had an email stating the “refund form” had been completed (accepted evidence of where the money came from) and told 7-10 working days…since that email it’s been 16 working days!

Any thoughts or advice? I feel like closing my account!


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