Debt collectors at door re: Old car insurance

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So I had debt collectors come by when I was at work today, regarding my old policy with Diamond car insurance.

Around the time my insurance was due to run out a received emails from Diamond telling me it was almost up and that if I didn’t contact them my policy would end, no mention of any fee.

I decided to switch insurance provider so didn’t contact them. I’m now being asked to pay for cancelling my policy – which I did not do.

Am I right? Or do I have to pay this?

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