Hastings SmartMiles/igo4 Dodgy again! – MoneySavingExpert.com Forums

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I have been with Hastings SmartMiles for nearly 3 years. Last June, son has moved back from Kent to East London and car has been locked in garage except when we go out. I phoned and tell the femail operative the case and that son has been looking for job. Music was on and then she told me that there would be no change in my policy £516 including no claim protected bonus and breakdown. Last night, I wanted to pay, but heard that if I wanted to change the terms of policy, I would be charged £45, so I checked the terms again. To my absolute horror, the word commuting was not there. It says Social, domestic and Pleasure. So I sent emails to various parties. This morning a guy called Michael said that the policy didn’t say Excluding commuting and that COMMUTING was including in the policy and that it was their company policy not to print the word commuting on any policy. He said he could NOT add the word for me and that I could trust him. Then he said since my son is unemployed, the premium would be £650, but on the email he sent, he told me I paid

Last year’s price**: Your new price:
£1,082.97 £650.45

Whereas the first invitation email says

Last year’s price**: Your new price:
£615.77 £516.76

How dodgy and how poor is their housekeeping?

Can the FINANCIAL OMBUDSMAN GET THEIR ACT TOGETHER AND MAKE THIS COMMUTING WORD COMPULSORY IN ALL INSURANCE COMPANIES. iT’S A JOKE! and even if I pay my insurance, I AM NOT PROTECTED.

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