Just received two emails from insurers to renew and realised I paid for one by auto-renewal last year. Gone through my emails and I did receive an email last year about it but mustve missed it. They didnt send me an email after with new documents etc which I think is a bit sneaky – especially for something costing £740 – but I shouldve caught it. Ive emailed the insurer, Elephant, asking for a refund as I have proof I was already insured – anyone have any idea whether Im likely to be succesful? Of course I shouldve seen the hundreds of pounds taken out of my account but I closed the account around that time and didnt pick up on it.
Originally posted by Bengangooly
Have you put in
Date of birth
Policy / reference number
They are likely to refund you as a goodwill gesture. But I believe there is no requirement for them to do so.
As for them being sneaky? probably not if your first policy was on line. The renewal would alter that online and it would be up to you to log in check print out as required?