Money Mail reader wins £10k bill reprieve after wrongly being told she’d used 17.5GB of mobile phone data in just eight hours
A mobile phone customer hit with a £10,207 bill has won a reprieve – thanks to Money Mail
A mobile phone customer hit with a £10,207 bill has won a reprieve – thanks to Money Mail.
Last week, we featured Rachel Howkins, who was told by telecom firm Unicom that she had racked up the charges by using 17.5GB of mobile phone data in just eight hours.
Experts said it was almost impossible to use so much data in such a short time.
Unicom refused to explain how the data been used.
The company has now agreed to waive the entire bill, which had risen to £10,468.63 after interest and charges.
Rachel says: ‘I am so relieved. They obviously did not like the media getting involved.’
A spokesman for Unicom says: ‘As a gesture of goodwill, we are writing off the entire mobile data part of the bill, taking a loss ourselves as we are liable for the wholesale cost of the data used.’
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