One Call insurance – avoid!


Had a renewal through for One Call car insurance. Admittedly they sent it with three weeks on existing policy and we failed to act, however a little surprised to see they take the money 5 days before the renewal date.

Found a better deal and tried to cancel the policy one day after start date. They wanted a £40 admin charge.

I pointed out that the policy details sent to us stated a cooling off period of 14 days during which a “full refund” would be offered.

However the guy on the phone pointed out that the paragraph started with the word ‘from’. Further down the document was a new paragraph starting ‘to’ which stated that this section had been removed. Turns out, this isn’t a policy wording document but one that outlines changes to a previous version. Surprise surprise the change was effective one month before my renewal date. The terms document is from Ageas insurance (One call are a broker). Effectively their terms and conditions no longer have a cooling off period!!

They refused to budge or even reach compromise agreement.

Dodgy documents, taking money early…

Sneaky scummy practice.

Lots of threads warning against them on this forum alone and elsewhere.

Avoid these people at all costs!


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