Pet insurance claim refused for chronic ulcerative paradental stomatitis

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Hi

My claims for my cat who has chronic ulcerative paradental stomatitis has just been refused, because apparently my policy doesn’t cover me for dental or gum issues. I have read quite a lot about this condition and it can affect the lips/chin etc, so isn’t specific to gums and is a chronic illness, although it can affect the gums also. I just wondered if anyone else had a similar issue with this condition and insurance? and if so what was the outcome?

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