I’m not sure I can believe what I’ve just been through on Live Chat!
You can’t go paperless, which isn’t a problem as that is not my intention. But you can’t see your statements online! You can see your transactions but not the monthly culmination. I asked what do people do who are away from home for a few weeks from when the paper statements are due to arrive. The result – MOS will feed my comments back to the powers that be!
I find it absurd but as I say I’m not sure I’ve read it right. I’ve looked everywhere on their website for the word ‘statement’ and can’t find it anywhere.