Redeeming Amazon Platinum £10 Rewards

Opened an Amazon Platinum Mastercard account(provide by Newday) last septemeber.

Obtained £10 credit for opening the account with no problem.

Since had a further 2 reward cars applied to my Amazon account earned from the 2000 points credited for the purhases I have made.

Amazon account says that I have to redeem these amounts by entering a 14 or 15 digir code- but I don’t have any idea where this come from.

Contacted tel no on Amazon credit card account and they say no idea about code required and I will have to take it up with Amazon(although their I.T. team will look into it)

Anyone experience a similar problem or know how to access redemption code?

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