Looking for a bit of advice, came back from holiday recently. Hotel was due to open April but ended up 2 months delayed and opened two weeks before we arrived.
It was supposed to be a 5* holiday but fell well short with numerous issues.
The holiday company have so far ignored my complaint so I have submitted a Section 75 claim. Initial discussion with CC company has been quite dismissive of my claim in that one persons expectations of food differs from another (that is only one example of my complaint there is a huge list).
Has anyone any experience.
I should add this was a 10k holiday for a week so cost me a small fortune