Hunted through the MSE site but could not find a clear answer to my question so thought I would post here to see if anyone can help.
I bought some concert tickets through Viagogo.com but the concert was then cancelled due to artist illness and the concert re-scheduled. Unfortunately the new date is when we are away on holiday so we cannot attend. We asked Viagogo.com for a full refund but they said all we can do is put the tickets, which we never received anyway, up for sale on their website.
My question is – Do Viagogo fall into the intermediaries bracket and so are not covered by Section 75 refund policy?
Hope someone can help so I can file a Section 75 claim to my credit card.