- Some TSB customers still unable to access accounts online or via app
- Fraudsters are now attempting to trick customers via email
- Bank has warned customers about the scam attempts which we reveal below
TSB is warning customers to remain vigilant after receiving examples of fraudulent correspondence being sent out by scammers.
The beleaguered bank has been plagued with IT problems since last weekend, after a migration of accounts onto a new system went badly wrong.
It has seen thousands of customers complain, including people on social media platform Twitter – and it appears fraudsters are looking to exploit this knowledge with contact, such as emails, that look like they have come from the bank.
Beleagured: TSB has had problems moving its online and mobile banking customers on to its new platform (Pictured: A branch in Shrewsbury)
The messages urge customers to click on a link in the email to access their accounts. Instead they are tricked into downloading rogue software.
This can lurk in the background of your computer to steal information and ultimately try and siphon off cash.
TSB tweeted this morning: ‘Customers have made us aware that they’re receiving emails and tweets claiming to be from TSB.
‘We would never ask you for your security details such as PIN or full password and we would only contact you via social media from our Official @TSB Twitter or Official Facebook page.’
Scores of people, including those who do not bank with TSB, are likely to have received the spam contact, such as the example below:
It asks customers to click on a ‘secure hyperlink’ and re-set their security.
Some of the scam emails also look to be signed off by its contact centre manager.
Because of the high profile nature of the IT meltdown which has seen large numbers of TSB customers still unable to access their accounts, fraudsters are hoping they are more likely to fall for it.
All TSB customers are being warned to be wary of phone calls, texts or emails that claim to come from the bank in the near future.
Fraudsters pounce on this type of chaos to try to trick customers into handing over their personal details.
Just because an email appears to come from an official address or a text message appears in an ongoing text stream doesn’t mean it’s legitimate.
Don’t share any details unless you are sure it is with TSB.
Experts are also saying that customers should keep an eye on bank statements. Look for bounced or failed transactions and anything that has led to a charge.
FALLEN VICTIM TO A SCAM?
If you have fallen victim or received a suspicious email looking like it has come from TSB, get in touch:
If your data was compromised, ask for a new account number.
Paul Pester has turned to IBM to help solve the problems.
He said last week he would take direct control of the bank’s IT platform to fix the severe problems, which stemmed from a planned migration of computer systems.
This migration was via Sabadell, its Spanish parent firm.
A statement last week – since deleted by Sabadell – said the migration would save an estimated amount of £160million on an annual basis.
THIS IS MONEY’S FIVE OF THE BEST CURRENT ACCOUNTS