Waited nearly 3 hours to get through to halifax.


Is it just me or has anyone else recently experienced long wait times getting through to Halifax on the phone. Yesterday I waited approximately 45 minutes on the phone after giving up.

I tried for a second time in the evening and ended up waiting 1 hour and 20 mins after giving up for a second time.

This evening I tried again and finally got through to someone after 45 minutes only to be transferred to another department and waited a further 40 mins before giving up again. This is unacceptable especially from a bank and wasted so much of my time

All I wanted to do was trade in my existing HALIFAX credit card which I haven’t used in a while to a Halifax clarity card for my holiday.

Are there any other banks which offer a similar card?



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